Business Applications | Microsoft Dynamics 365
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Dynamics 365
Microsoft Dynamics 365

The new era of AI-powered business

Adapt and innovate with intelligent CRM and ERP business applications.
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Overview

Shape the future of your business

Connect your teams, processes, and data across your entire org to create exceptional customer experiences and operational agility.
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Put AI to work
Be more efficient with Microsoft Copilot for Dynamics 365—built-in AI-powered experiences available for select licenses at no additional cost.
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Bring data together
Get a complete picture of your entire business by connecting and accessing organizational data from hundreds of sources.
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Increase productivity
Collaborate and be more productive by sharing information and insights in the tools you work in—including Microsoft Teams and Microsoft 365.
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Adapt to what’s next
Quickly modify processes to respond to changing needs by bringing the low-code tools of Microsoft Power Platform together with Dynamics 365.
Featured news

What’s new and notable

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Transform how marketers work with AI

Find out how to kickstart marketing campaigns faster and simplify workflows with new capabilities in Copilot in Dynamics 365 Customer Insights.
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Lighten your workload with AI

Learn how new Microsoft Copilot features help you speed through tasks, quickly summarize content, and build momentum to take on your day.
Read the blog
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Microsoft Ignite

Connect with peers, sharpen your skills and learn about the latest Microsoft Copilot and AI innovations directly from the experts.
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Deploy and use AI

Learn how AI can help you better engage with customers and empower employees across the organization.
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Solutions

Any organization. Every possibility.

  • Grow your revenue by using AI and real-time insights to understand customers, personalize journeys, and close more deals.
  • Create more lasting customer connections at every touchpoint while improving team processes and productivity with AI.
  • Innovate and keep pace with evolving needs by using AI and automation to optimize financial and accounting operations.
  • Be more resilient to increase workforce productivity and uptime while reducing operational costs.
  • Boost performance by connecting people, processes, and data across your small or medium-sized business.
Product demos

Do more with Dynamics 365 and AI

See how AI works with Dynamics 365 applications to give every team an edge.
Sales
Marketing
Customer service
Field service
Supply chain
Finance

Close more deals and deepen customer relationships with AI assistance.

Dynamics 365 Sales
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Customer stories

How customers innovate with Dynamics 365

Explore all stories
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  1. G&J Pepsi
  2. Nestle brand logo
  3. Kambukka
  4. Aberdeen City Council
  5. Northern Tool + Equipment logo
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G&J Pepsi
“We now have the tools and technologies that we were limited by before.”
Brian Balzer, VP of Digital Technology & Business Transformation, G&J Pepsi
8%
Increase in revenue
6.6%
Decrease in operating expenses
Nestle brand logo on an office building
Nestle brand logo
“Employees [could] spend more time on value-added tasks, which improved both customer service and profitability.”
Manuel Sancho, Global Acquisitions & Business Development Manager, Nespresso
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Kambukka
“We have time to focus on what’s relevant. We can rely on the system, and have a better day-to-day view of our business.”
Sabrina Ruzzi, Chief Marketing Officer, Kambukka
Products
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Aberdeen City Council
“Our goal was to have the solutions be designed around the needs of our workers, and [it] allowed us to do just that.”
Andy MacDonald, Director of Customer Service, Aberdeen City Council
11,500
New customer referrals every year
3,000
New assessments every year
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Northern Tool + Equipment logo
“With Microsoft... we can focus on taking care of the customer, which is where we should be spending our time.”
Nate Miller, Digital Evolution, Direct & Operations, Northern Tool + Equipment
Products
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Get an advantage over the competition

Get started with Dynamics 365

Try for free

Get hands-on experience with Dynamics 365 business applications for 30 days.
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Contact us

Call, chat, or connect with a sales specialist for personalized guidance.
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Learn more

Get documentation on how to deploy, use, and manage Dynamics 365 applications.
Browse resources

[1] Results are over three years for a composite organization based on interviewed customers. The Total Economic Impact™ of Microsoft Dynamics 365 Sales, a commissioned study conducted by Forrester Consulting, March 2022.

[2] Results are over three years for a composite organization based on interviewed customers. The Total Economic Impact™ of Microsoft Dynamics 365 Supply Chain Management, a commissioned study conducted by Forrester Consulting, August 2021.

[3] Results are over three years for a composite organization based on interviewed customers. The Total Economic Impact™ of Microsoft Dynamics 365 Finance, a commissioned study conducted by Forrester Consulting, July 2022.

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